Refund Policy
Last Updated: March 2026
CollectZone LLC is committed to customer satisfaction. Please review our refund policy below:
Returns
We accept returns within 14 days of delivery for unused, unopened, and undamaged products.
To initiate a return, please contact us at:
Email: support@collectzone.com
Items must be returned in their original packaging.
Refunds
Once your return is received and inspected:
- Refunds will be issued to the original payment method
- Processing time is 5–7 business days
- Shipping costs are non-refundable unless the item was damaged or defective
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.